Booking & Cancellation Policies
We have a 48 hour cancellation policy
Unless we have a credit card on file, a $50 Deposit is required to secure an appointment for any procedures in our studio that require more than 45 mins. Your deposit will be applied to the cost of your upcoming procedure. Deposits are refundable if the appointment is cancelled with at least 48 hours’ notice. Failure to cancel or change your appointment with at least 48 hours’ notice will result in the forfeit of your deposit, or a cancellation fee charged to your card unless other arrangements are made. We do not offer a refund for cancellations or missed appointments. Please be courteous. This is our livelihood.
Late Arrivals
We want to be sure to have ample time to give you the best result. We strongly encourage our clients to arrive 15-20 minutes prior to their scheduled appointments to allow time to fill out paperwork and get settled in. Please familiarize yourself with our location. Arriving more than 15 minutes late for your appointment may result in having to cancel or reschedule your appointment. You will be subject to the $50 late cancellation fee, resulting in a forfeit of your deposit.
Last Minute Cancellations Due to Poor Planning
We provide you with an abundance of information and videos to review before your appointment to emphasize the contraindications of our services. Most of our services prohibit you from receiving other cosmetic treatments such as Botox, microneedling or chemical peels leading up to your visit, or in the days following. Likewise, vacation plans that include sun, sweating or water are also a contraindication. Clients who fail to plan appropriately and cancel a service with less than 48 hours will be subject to the cancellation fee. This includes those that show up for their appointment, but we are unable to perform the service because of these types of issues.
3 STRIKE RULE FOR NO SHOW/LATE CANCELLATION REPEAT OFFENDERS
We realize that things happen, but last minute no shows and cancellations are expensive for any small business owner. To help minimize these occurrences, we find it necessary to implement the following 3-Strike Rule. Please note that we reserve the right to refuse service to anyone that violates Mojo Master, Inc. policies and procedures.
1st Strike - No Show/Late Cancellation
Clients arriving more than 15 minutes late or changing their appointment with less than 48 hours’ notice will forfeit their $50 deposit.
2nd Strike - No Show/Late Cancellation
When scheduling a client that has previously violated this policy, we will require a 50% deposit. Failure to adhere to policy resulting in another schedule change or cancellation will result in the loss of their 50% deposit.
3rd Strike - No Show/Late Cancellation
When scheduling a client that has twice violated this policy, we will require a pre-paid deposit of the full amount of the planned procedure at the time of booking. Failure to adhere to policy resulting in another schedule change or cancellation will result in the loss of the full procedure cost.
After 3 Strikes - You’re Out!
Chronic Rescheduling
If you need to reschedule your appointment, please get in contact at least 48 hours prior to your original appointment time and we’ll be happy to find a new time for you. Please note, we only allow two reschedules per deposit. If for some reason you must reschedule a third time, you will lose your $50 deposit.
Deposit Policy for Brow Tint, Shape & Other Short Services
We do not require a deposit for our services requiring less than 45 minutes to perform, however, clients that repeatedly violate our 48 hour cancellation policy may be required to pre-pay for the service and violation of our 48 hour policy will result in forfeit of the pre-paid amount.
Last Minute Cancellations Due to Illness
If the reason for rescheduling is related to illness, please contact us as soon as possible – preferably at least the night before. In this case, we will allow you to reschedule and transfer your deposit. We will waive the depot forfeit the FIRST time this happens. Subsequent last-minute cancellations due to illness may result in a forfeit of your deposit.
Your health and safety is our top priority– please stay home if you have tested positive, shown symptoms, or have been exposed to a virus like COVID or the flu.
Waitlist Policy
We are happy to add clients to our waitlist for an earlier appointment. When offering an appointment to someone on the waitlist, we will place a hold on the appointment time for 24 hours unless otherwise specified. You must respond to confirm the appointment before we will officially schedule you. If we do not hear back from you in the specified amount of time, the appointment will be offered to the next client on the waitlist.
A little Math...
For a new eyebrow procedure, I schedule 3 hours, at the rate of $575.
When someone cancels without enough notice for us to fill spot, that is now a $600.00 loss of income.
One last minute cancellation per week at $600 = $2,600/month;
That is $31,200 annually.
Even a weekly cancellation of a 2 hour color boost appointment at $200 = $10,400 annually.
Clearly that loss of income is devastating to a small business such as mine. With the addition of payroll expenses and the overhead that comes with a larger office, I can no longer just “let it slide” as I have done these many years.
For this reason, we will now be requiring a credit card to be on file, or prepayment of a $50 deposit for ALL CLIENTS when booking and procedure longer than 45 minutes.
This is simply to ensure that we have some recourse when these situations occur.
Unfortunately it is a necessary inconvenience. I thank you in advance for your understanding and cooperation.
Sincerely,
Karin & your Mojo Master Family
WHO WE SERVE
ALL ARE WELCOME HERE!
(unless you are a jerk!)
Mojo Master Beauty Rehab is a place of positivity. Please reserve your political and religious opinions. We reserve the right to refuse service to anyone that demonstrates hateful or prejudiced behavior. We are committed to creating a safe, open, and inclusive environment for everyone regardless of their background, race, sexual orientation, or gender. We are committed to fostering an atmosphere that celebrates diversity, promotes acceptance, and honors self-expression without judgment. At Mojo Master, Inc., we want everyone to feel seen, heard, and respected. We refuse to tattoo anything that is racist, sexist, homophobic, transphobic, derogatory, bigoted, or associated with hate groups.
Policy of Tattooing Minors
The State of Florida has mandated under Chapter 64E-28, Florida Administrative Code, that no one under the age of 16 years old may get tattooed. While it is the Mojo Master, Inc. policy to not provide any cosmetic tattoo services to anyone under the age of 18, there are extenuating circumstances such as scarring or other disfigurements that may warrant making an exception to allow for paramedical tattoo services. If you are the parent of a minor that you feel would benefit from our paramedical services, please contact the office to discuss your unique circumstances.
There are stringent requirements when tattooing a minor, including the following: EACH VISIT - Download, print and fill out the Florida Department of Health Written Notarized Consent for Tattooing a Minor
If you are under 18, your parent or legal guardian must accompany you for the entirety of the procedure.
Policy on Services on Pregnant Women
We will not tattoo a client who is currently pregnant or breast feeding. Some of our skin care services may be still a safe option. If you become pregnant after scheduling an appointment, please reach out with at least 48 hours’ notice, so that we can cancel your existing appointment.
Permanent Makeup Fees & Pricing
(Revised 7-18-2023. Please note fees are subject to change at any time.)
NEW CLIENT FEES
A NEW CLIENT is anyone that is NEW to Mojo Master Beauty Rehab. This includes clients that have had prior work done elsewhere that they wish to “touch up”. Our touchup/color boost prices are reserved for existing clients whose work was done by Mojo Master Beauty Rehab.
Our New Client procedure fees cover the cost of 2 visits; the initial procedure, and the 6-week follow procedure. Clients that have work from another artist may not require both visits. We are happy to split the payment between visits, in the event that one visit is sufficient to achieve your goals. Please contact our office for clarification.
New Client Touchup Appointments
ALL PERMANENT MAKEUP PROCEDURES REQUIRE MULTIPLE VISITS FOR THE DESIRED OUTCOME. In ALL cases, a follow-up appointment is required approximately 4-6 WEEKS after your initial application to fine-tune and ensure the best result. You are 100% responsible for maintaining your appointments. Touchup appointments after 90 days from the initial procedure will be subject to an additional charge. Pigments will slowly fade over time according to one's metabolism, skin type, sun exposure, medication, lifestyle, smoking, etc. Periodic color boost appointments are recommended to keep your color looking fresh.
Additional Session Cost
Our NEW procedure price is based on 2 visits spaced 6 weeks apart (approximately 4-6 hours). Our goal here at Mojo Master Beauty Rehab is a beautiful, natural looking result. On average, two treatments are enough to obtain a natural result, but using a pencil or powder may still be necessary to achieve your desired results. Some clients require or desire additional work to achieve their goals. Additional sessions performed within 90 days of the last procedure cost $99/2 hour visit (prices can vary according to circumstance). Requests for additional sessions must be made within 90 days of the last procedure.
Color Corrections/Removals
All color corrections/removal cases require an in-person or virtual consult prior to booking. Old permanent makeup work often needs to be color corrected, or even have some pigment removed, before we can proceed toward your goal. Both corrections and removal require multiple sessions, spaced 4-6 weeks apart. Correction/Removal sessions are priced per session, and is separate from the actual “NEW” procedure cost. Once the issues have been addressed, the client may proceed with the procedure, and will be subject to the procedure cost, which we generally discount if we have been doing the correction or removal. Not everything can be corrected or removed. We make no guarantees about the outcome.
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EXISTING PERMANENT MAKEUP CLIENT FEE POLICIES
Existing Client - Touchup / Color Boost Pricing
Applies to work originally done at Mojo Master Beauty Rehab. (prices subject to change)
Annual Color Boost
(One visit only, 90 days - 15 months from last procedure):
Brows - $175, Lips - $225;
Follow up/Additional visits: $99 (within 90 days of color boost appointment)
Bi-Annual Color Boost 2 years
(One visit only, 16 - 36 months from last procedure):
Brows - $275, Lips - $300;
Follow up/Additional visits: $99 (within 90 days of color boost appointment)
More than 36 months constitutes a NEW procedure, less a 10% client loyalty discount.
Color, Thickness or Shape Changes at Touchup/Color Boost Appt.
Touchups/Color Boosts are intended to complete and enhance the work already in progress from the first session. Clients choosing to change color or drastically change the style, shape, or color at a touchup appointment may be subjected to additional fees or need additional visits at $99 each (within 90 days) to achieve the NEW desired outcome. For example - clients who requested a lip blush that suddenly want to go with a lipstick look will be subject to additional touchup fees.
Materials Fee
Please note that due to rising PPE costs, ALL PROCEDURES require a $50 materials fee. This is already included in the procedure price, however, any “No Charge” touchups or revisions will be charged a materials fee of $50 to cover materials.
Additional Policies
Photo / Video Consent
At Mojo Master Beauty Rehab we take photographs before and after services provided for many reasons including client records, insurance purposes, and social media. Before photographs are also necessary to assess the healed results during the perfecting session. We recognize the importance of protecting our client’s privacy and will be happy to edit the photos to display only the treated area on request. Client may waive Before & After photos from being utilized on social media.
Unforeseen Circumstances
Please note that occasionally a client’s skin does not cooperate and there may be poor color retention or outcome. If after 4 attempts (spaced no sooner than 4 weeks apart), we have been unable to achieve your goals, then we will have exhausted our efforts. Please also note that there is a fee for each touchup - see above. There are no guarantees when working with the human body. I promise to always give you my undivided attention and best efforts, but sometimes that is not enough to satisfy every client. There are no refunds for work completed.
Results are Not Guaranteed
Results will vary with each individual client. Mojo Master, Inc. make no promises or guarantees about the final outcome of any procedure. There are many factors that determine one’s results, including lifestyle, skin type, age, aftercare, sun protection, upkeep, and biological factors to unique to every person.
Pricing
Please note that prices are subject to change. We will always honor the pricing that was applicable at the time the client booked their appointment.